Retail Enterprise

Retail • Large Enterprise

Implementing AI Powered Omnichannel Sales and Customer Intelligence Dashboards

A large retail enterprise operating across physical stores, ecommerce platforms, and digital marketing channels sought to move beyond static reporting toward AI driven insights.

Project Duration: 4 months

Implementing AI Powered Omnichannel Sales and Customer Intelligence Dashboards

Key Results

AI Driven

Business Visibility

Machine learning powered dashboards unified sales, marketing, and customer data into an intelligent decision layer

Faster

Decision Making

AI assisted insights reduced reliance on manual analysis and reporting cycles

Cross Channel

Performance Intelligence

AI models highlighted performance patterns across online, offline, and marketing channels

Customer Centric

Insights

Behavioral intelligence improved understanding of omnichannel customer journeys

Operational

Efficiency

Automation reduced manual data preparation and report generation effort

The Challenge

Sales, marketing, and customer data existed in silos across POS, ecommerce, CRM, and marketing platforms.

Traditional dashboards provided descriptive reporting but lacked predictive or prescriptive insights.

Manual analysis limited the ability to detect trends, anomalies, and cross channel patterns in time.

Marketing teams struggled to understand which campaigns truly influenced in-store and online sales.

Customer journeys across channels were complex and difficult to analyse at scale.

The organization required intelligent dashboards that could adapt to changing data, KPIs, and decision contexts.

Our Solution

Techno Consultancy designed and implemented an AI-powered omnichannel sales, marketing, and customer intelligence framework that embedded machine learning and advanced analytics into dashboards, enabling proactive and insight driven decision making.

Why Techno Consultancy?

AI-First Analytics Design

Focused on embedding intelligence into dashboards rather than static visualization.

Retail Specific AI Expertise

Models aligned with retail KPIs, customer behavior, and omnichannel dynamics.

Decision Centric Approach

Designed insights to support real business actions, not just reporting.

Scalable Intelligence Framework

Built to evolve with new channels, data sources, and AI use cases.

Conclusion

By implementing an AI powered omnichannel sales, marketing, and customer intelligence framework, Techno Consultancy UK Limited enabled the retail enterprise to shift from descriptive reporting to intelligent, insight driven decision making. The solution improved cross channel visibility, enhanced customer understanding, and established a scalable foundation for advanced retail analytics.

Technologies Used

Machine Learning Based AnalyticsAI Driven Data IntegrationMarketing Attribution ModelingCustomer Behavior AnalyticsPredictive Trend AnalysisAnomaly DetectionAI Enabled Dashboards

Project Team

AI and Data Science Specialists

“

TCUL helped us transform our dashboards into intelligent decision tools. The AI driven insights have significantly improved how we understand performance and customer behaviour across channels.

Client Testimonial